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Cindrus

How can we help?

Getting started · Create an account and add your first loan Loans and numbers · What each figure means and how we calculate it Plans and billing · Trial, receipts, changing or cancelling a plan Account and privacy · Login, export and deleting your data

Getting started

How do I create an account?

Choose Create free account and sign up with your email. No card is needed. Cindra then shows you around.

How do I add my first loan?

Add it by hand, or import a Danish loan statement. The file stays on your device: your browser reads it, our server finds the figures in the text, and neither the file nor the text is saved.

Which countries can I use Cindrus in?

You can create an account and use the calculators and your overview in every market we support. Paid plans can be bought in your local currency. Monitoring needs official rate data and is available in Denmark.

Loans and numbers

Where do the market rates come from?

In Denmark from Statistics Denmark's average rates on new mortgage loans, fixed and variable. The source and the date are shown next to the figures.

Why is a figure marked as an estimate?

Because it depends on information that can change, such as future rates or costs. We always show what the estimate is based on.

Is Cindrus financial advice?

No. Cindrus shows your numbers and the calculation behind them. It never recommends a specific loan or provider.

Plans and billing

How does the free trial work?

A new subscription starts with a free trial of 14 days, from the day you subscribe. There is one free trial per person and per payment card. Nothing is charged during the trial. We email you 3 days before it ends with the date and the amount, and the first payment is taken when it ends.

Do I get a receipt?

Yes, a PDF receipt by email for every payment.

Can I cancel?

Yes, any time, and it costs nothing. If you cancel during the trial, you are not charged. Otherwise your plan runs to the end of the period you have paid for, and your account then moves to Free. Your subscription renews automatically until you cancel.

Account and privacy

Can I export my data?

Yes, at any time and on every plan, under Settings.

How do I delete my account?

Under Settings. Deletion happens at once and cannot be undone, and it also ends any subscription. Information we must keep by law, such as accounting records, is kept for as long as the law requires.

Who can I ask about my data?

Use the form for questions about your data. We answer in writing and keep a record of every request.

Contact us

Didn’t find the answer above? Write to us, and a person will reply to the e-mail you give.

Press press@cindrus.com · Partnerships partners@cindrus.com

A question about your data? Use the personal data form. Found a security flaw? Use the security form.

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